Insurance

Property Damage Claims

If your parish experiences an insurable event resulting in property damage, it is important to report this as soon as possible and take necessary steps to secure the site and property to prevent further loss and ensure people’s safety, especially where new hazards may now exist.

1. Our brokers (Gallagher) have a dedicated claims team, available 24/7 to assist you with submitting a claim. You can contact them by:

     Phone: 0800 252 461
     Email:

2. Email to inform the Diocesan Office of a pending claim so the team can provide support and follow up if required.
3. If your claim has any health and safety implications, please cc
4. If there is an incident (other than assistance with the claims process, property advice), as usual please be in touch with your archdeacon so they are aware of the situation.

Other information

• Other than securing the property and making it safe, do not undertake repairs or replacements until advised by the claims team. You may obtain quotes from preferred repairers to include with your claim.
• Record all relevant details, including date and time of the incident, names and contact details of third party involved and any witnesses, extent of loss or damage (including items if theft), and any supporting evidence such as photos, videos, reports and correspondences.
• Do not dispose of any damaged items or parts unless directed to do so by an appropriate authority. If you do need to dispose of property, keep an inventory and if possible and safe to do so, take photographs prior to disposal.
• Retain receipts for any costs incurred.
• Report all thefts, attempted thefts, malicious damage, or potential criminal activity to the police and obtain formal acknowledgement.

Submitting claims

To process your claim a claim form must be submitted. This form can be easily downloaded (see link below) and emailed with all the supporting documents to and .

Once your claim is filed, it will be assigned a claims reference, and a Gallagher claims consultant will be in touch to help with your claim. For more information about the claims process, please see the manual (below).

As the insurance policy is owned by the Anglican Diocese of Auckland, settlements will be made to the Diocesan Council and transferred to the parish by arrangement.

Diocesan Hardship Fund

The diocesan Insurance Hardship Fund provides financial support to parishes with insurable events. Terms and conditions apply. Contact the diocesan insurance team at for details.