Collaboration with Kooyoora Limited
This development involves an important enhancement to the complaints process with the engagement of Kooyoora Limited as an experienced organisation specialising in independent complaints handling. Kooyoora was established by the Melbourne Diocese following Australia’s Royal Commission.  It has developed considerable expertise in complaints management and will focus on receiving complaints, ensuring the welfare of both complainants and respondents, and conducting initial investigations.

Registrar transition
The second development is that Wendy Ball has stepped down as Registrar of the MSC. The new Registrar is Winston McCarthy, a legal practitioner based in Hastings.  Winston has been a part of the Royal Commission team and has worked extensively in disciplinary tribunal settings across various professions. Winston’s Māori and Samoan heritage will enrich his perspective and approach to this role. In addition, Alice McCarthy, an equal partner in their legal practice, has been appointed as Deputy Registrar to assist with workload management. Alice has also contributed to the Royal Commission, particularly focusing on the disability sector, and has extensive experience in mental health tribunal work.

Practical considerations
Complainants will continue to use the same contact details (telephone number and email address). The New Zealand-based Registrar will retain responsibility for all key decision-making related to complaints. To provide clarity on this new process, the MSC has produced a flowchart outlining the responsibilities delegated to Kooyoora Limited and those remaining under the Registrar’s oversight. This can be found on the MSC website.

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