Complaints

No form of abuse, harassment, bullying and discrimination is tolerated in the Auckland Diocese.

If you have experienced abuse or harassment yourself, or seen it happening to someone else, you have a right to speak out and be heard. Your complaints and concerns will be taken seriously and handled confidentially.
You have several options if you want to make a complaint. You are entitled to have a support person with you when you make any of these approaches.
       
Contact someone you trust
Talk to someone you trust such as a church leader, colleague, friend, or supervisor who can advise and support you.
   
Contact the Diocesan Office
Phone 09 302 7201
You can report any concerns or complaints about lay or clergy persons directly to the Diocesan Office. We will take your contact details and a trained person will contact you as soon as possible to discuss your situation confidentially.
   
Contact the Ministry Standards Commission
All office holders of the Anglican Church are expected to uphold the highest standards of ethical behaviour and there are disciplinary processes in place if they fail to do so. The Anglican Church has recently reformed its “Title D” Canon governing ministry standards and has established a Ministry Standards Commission to deal with complaints. All complaints about any alleged misconduct or unsatisfactory conduct by an ordained minister, licensed person, or office holder are now received and handled by the Registrar of the Ministry Standards Commission, who can be confidentially contacted at: registrar@anglicanchurch.org.nz
More information can be found on the Anglican Church website www.anglican.org.nz/Complaints
 
Contact the Royal Commission
The Royal Commission of Inquiry into Abuse in Care is looking into what happened to children, young people and vulnerable adults in state and faith-based care between 1950 and 1999, although they may also listen to survivor experiences before and after these dates.
The Auckland Diocese encourages those who experienced abuse while in our care to make submissions to the Commission.
Contact details for the Royal Commission are:
Phone 0800 222 727 10 am to 4 pm Monday to Friday
Email contact@abuseincare.org.nz
Mail Royal Commission of Inquiry, PO Box 10071, The Terrace, Wellington 6143
See also Royal Commission on Abuse in Care: www.abuseincare.org.nz
 

Need help and support now?

Call the police
If you have experienced a criminal action against you or someone else, please contact the police as soon as possible. Phone 111 if you are in immediate danger or an assault has just happened. Otherwise, phone 105 or go online to www.police.govt.nz/105support
Free call or text 1737 any time
Please reach out for help if you need support right now. Talk with someone you trust, see a doctor or counsellor, or call or text 1737 for free to speak with a trained counsellor, available 24 hours a day, seven days a week.